tag:tchs.statuspage.io,2005:/historyTrinity Catholic High School Status - Incident History2022-08-07T16:37:49+01:00Trinity Catholic High Schooltag:tchs.statuspage.io,2005:Incident/93143592022-02-16T10:54:10+00:002022-02-16T10:54:10+00:00Virgin Media Maintenance<p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>10:54</var> GMT</small><br><strong>Completed</strong> - Maintenance has now concluded. Thank you for your patience.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>10:00</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>16:39</var> GMT</small><br><strong>Scheduled</strong> - Virgin Media Business will be undertaking maintenance on our Upper Site routers between 1000 and 1200 hours on 16/02/22.<br /><br />During this time, internet access on site will be unavailable. Remote Access will also be inaccessible from all locations. Internal services such as SIMS, 4Matrix, File Access, etc will remain accessible from within site. As a cloud service, the Microsoft Office 365 suite will be entirely unaffected.<br /><br />Updates to this maintenance schedule will be posted on this page.</p>tag:tchs.statuspage.io,2005:Incident/88665812021-12-22T16:10:43+00:002021-12-22T16:10:43+00:00Virgin Media Maintenance<p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>16:10</var> GMT</small><br><strong>Completed</strong> - This maintenance window has been postponed due to technical issues outside of our control.</p><p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>16:00</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>16:40</var> GMT</small><br><strong>Scheduled</strong> - Virgin Media will be undertaking remote maintenance on our Upper Site routers between 1600 and 1800 hours on 22/12/21.<br /><br />During this time, internet access on site will be unavailable. Remote Access will also be inaccessible from all locations. Internal services such as SIMS, 4Matrix, File Access, etc will remain accessible from within site. As a cloud service, the Microsoft Office 365 suite will be entirely unaffected.<br /><br />Updates to this maintenance schedule will be posted on this page.</p>tag:tchs.statuspage.io,2005:Incident/82907572021-10-26T14:30:31+01:002021-10-26T14:30:31+01:00Virgin Media / LGFL Pledge Upgrade<p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>14:30</var> BST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>14:00</var> BST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>22</var>, <var data-var='time'>14:59</var> BST</small><br><strong>Scheduled</strong> - Virgin Media will be undertaking a remote upgrade on behalf of LGFL this coming Tuesday at 1400 hours. Estimated downtime is 10 minutes, although we have allocated a 30 minute block in case of any delays.<br /><br />Remote Access services will be unavailable during this time. Internet access on the Upper Site will also be unavailable during this time, and service access on the Lower Site will be severely disrupted. As a cloud service, Office 365 remains unaffected.</p>tag:tchs.statuspage.io,2005:Incident/82377862021-10-16T01:00:41+01:002021-10-16T01:00:41+01:00Microsoft Windows Server 2022 Upgrade<p><small>Oct <var data-var='date'>16</var>, <var data-var='time'>01:00</var> BST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>15</var>, <var data-var='time'>22:00</var> BST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>15</var>, <var data-var='time'>17:12</var> BST</small><br><strong>Scheduled</strong> - We will be undertaking a major Remote Access Server upgrade on 15/10/2021 at 2200 hours from our current version (Windows Server 2012 R2 Datacenter), to Windows Server 2022 Datacenter. Whilst the upgrade is taking place Remote Access services for Trinity Catholic High School will be entirely unavailable, and hence requests to login will fail. All other services, including Office 365, remain unaffected. We have established a 3 hour maintenance window for this task, although we anticipate it will take no longer than 90 minutes.<br /><br />The upgrade will introduce various quality of life improvements which will be circulated to all staff in due course. Thank you for your patience.</p>tag:tchs.statuspage.io,2005:Incident/77816792021-08-24T12:00:31+01:002021-08-24T12:00:31+01:00Virgin Media Maintenance<p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>12:00</var> BST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>10:00</var> BST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>12:25</var> BST</small><br><strong>Scheduled</strong> - Virgin Media will be attending Upper Site on 24/08 to complete the installation of a resilient internet line. Provisioned downtime is 2 hours, although this will likely be far less.<br /><br />During this time, internet access on site will be unavailable. Remote Access will also be inaccessible. Internal services such as SIMS, 4Matrix, File Access will remain accessible from within site. Office 365 will be unaffected.</p>tag:tchs.statuspage.io,2005:Incident/78259532021-08-23T15:00:00+01:002021-08-23T16:31:46+01:00Emergency Virgin Media Business Maintenance<p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>15:00</var> BST</small><br><strong>Resolved</strong> - Virgin Media Business has carried out additional emergency maintenance to repair damaged static site-to-site routes. All services are now fully operational.</p>tag:tchs.statuspage.io,2005:Incident/76348472021-07-30T15:51:28+01:002021-07-30T15:51:28+01:00Virgin Media Business Outage<p><small>Jul <var data-var='date'>30</var>, <var data-var='time'>15:51</var> BST</small><br><strong>Resolved</strong> - We are now confident that this issue has been resolved and the Lower Site is once again fully operational. Thank you for your patience.</p><p><small>Jul <var data-var='date'>30</var>, <var data-var='time'>12:33</var> BST</small><br><strong>Monitoring</strong> - A Virgin Media Business Engineer attended site this morning and was able to repair the broken fibre. Network access on the Lower Site has now been restored.<br /><br />We are continuing to monitor for further disruption.</p><p><small>Jul <var data-var='date'>29</var>, <var data-var='time'>17:18</var> BST</small><br><strong>Identified</strong> - An issue has been identified with the incoming fibre connection to the Lower Site. As such, internet access is unavailable across the entire site and staff may be unable to logon to workstations. <br /><br />The case has been escalated to Virgin Media Business for attention from their faults team. Updates will follow ASAP.</p>tag:tchs.statuspage.io,2005:Incident/74160852021-07-05T16:57:19+01:002021-07-05T17:16:47+01:00Remote Access Outage<p><small>Jul <var data-var='date'> 5</var>, <var data-var='time'>16:57</var> BST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'> 5</var>, <var data-var='time'>16:30</var> BST</small><br><strong>Monitoring</strong> - A fix has been deployed. We are continuing to monitor for further disruption.</p><p><small>Jul <var data-var='date'> 5</var>, <var data-var='time'>16:23</var> BST</small><br><strong>Identified</strong> - The issue has been identified and a fix is in the process of being deployed.</p><p><small>Jul <var data-var='date'> 5</var>, <var data-var='time'>15:57</var> BST</small><br><strong>Investigating</strong> - We are aware of an issue affecting connections to our remote desktop services. An update will be provided as soon as possible.</p>